GDPR Privacy Policy

GDPR Privacy Policy

Our Privacy Policy was last updated on June 19, 2024.

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy was generated by TermsFeed GDPR Privacy Policy Template.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • "Account" means a unique account created for You to access our Service or parts of our Service.

  • "Company" (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to R.a. Boutique

    For the purpose of the GDPR, the Company is the Data Controller.

  • "Country" refers to Italy.

  • "Cookies" are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

  • "Data Controller", for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

  • "Device" means any device that can access the Service such as a computer, a cellphone or a digital tablet.

  • "Personal Data" is any information that relates to an identified or identifiable individual.

    For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

  • "Service" refers to the Website.

  • "Service Provider" means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
    For the purpose of the GDPR, Service Providers are considered Data Processors.

  • "Usage Data" refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

  • "Website" refers to R.a. Boutique , accessible from https://raboutique.com

  • "You" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

    Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or as the User as you are the individual using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

  • Necessary / Essential Cookies

    Type: Session Cookies

    Administered by: Us

    Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

  • Cookies Policy / Notice Acceptance Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

  • Functionality Cookies

    Type: Persistent Cookies

    Administered by: Us

    Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

  • Tracking and Performance Cookies

    Type: Persistent Cookies

    Administered by: Third-Parties

    Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.

  • To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

  • For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Analytics

We may use third-party Service providers to monitor and analyze the use of our Service.

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
      • Access account information
      Email format: example@mailserver.domain
  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
      • Edit account information
      Email format: example@mailserver.domain
  • To manage Your requests. You have the right to ask Us to show all your requests to you.
      • Show all requests
      Email format: example@mailserver.domain
  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
      • Delete account information
      Email format: example@mailserver.domain
  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

  • By visiting this page on our website: https://raboutique.com
  • By sending us an email: noreply-ordini@raboutique.com

Frequently Asked Questions

Got a question? We are here to answer!

Ordini & Spedizione

Ti basterà cliccare sul simbolo della chat in basso a destra > troverai la voce contattaci o live chat.

E' possibile acquistare con PAYPAL, carte di credito o prepagate o bonifico bancario.

Accettiamo le seguenti carte di credito / prepagate: Postepay, Visa, Visa Debit, American Express, MasterCard, Maestro ed Electron.

E' possibile anche pagare in 3 rate senza interessi selezionando scalapay al checkout.

E' Possibile pagare anche con il tuo Account Amazon.

R.a.boutique prende molto seriamente la sicurezza dei clienti. Il nostro sito è classificato Level 1 PCI DSS (Payment Card Industry Data Security Standard), un sistema di sicurezza internazionale. Inoltre utilizziamo i certificati SSL, che garantiscono la sicurezza dei dati online.

I dati delle tua carta sono assolutamente segreti e serviranno solo per completare il pagamento.

Sì, è ora possibile acquistare in 3 rate senza interessi con KLARNA.

Al checkout potrai scegliere di pagare in 3 rate, senza interessi, costi aggiuntivi o seccature.

Dovrai inserire i dati della tua carta, ti sarà addebitata la prima rata dopo la spedizione dell'ordine.

Il resto degli addebiti sulla tua carta avverrà automaticamente secondo le informazioni che ti manderà direttamente klarna

Sì, è possibile basta selezionare paypal al chechout o carta di credito per la postepay.

No, al momento non è possibile pagare alla consegna.

Si certamente, ricordati una volta fatto il bonifico di inviare una copia a raboutiqueordini@gmail.com.

Troverai una volta concluso l'ordine tutti i dati bancari e le informazioni utili, vedrai è facilissimo.

Spediamo con gls e bartolini ma principalmente con gls in 24/48h in italia.

Tutti gli ordini partono alle 16.30 dal lunedì al venerdì.


I Tempi di consegna per tutta europa sono circa 72h lavorative. Riceverai il tracking spedizione dal corriere tramite email e potrai seguire la tua spedizione.

La conferma ordini viene inviata automaticamente al tuo indirizzo e-mail quando effettui un ordine. Se non hai ricevuto la conferma dell'ordine entro 24 ore, contattaci al SERVIZIO CLIENTI.


Si prega di controllare la cartella dello spam o della posta indesiderata della propria casella di posta prima di contattare nel caso in cui la conferma dell'ordine sia stata deviata lì.

Riceverai via mail il tracking della spedizione e sarai aggiornato su tutte le fasi della spedizione. Solitamente il tracking spedizione arriva la sera anche se il pacco parte la mattina.

Una volta inoltrato non possiamo cancellare un ordine ma contattaci cercheremo di trovare una soluzione se possibile.

Se il pacco non è ancora partito possiamo farlo noi altrimenti appena arriva la mail di gls potrai farlo in autonomia.


Se non ti accorgi di aver messo esempio civico o nome sul citofono e il pacco va in giacenza va ripagata purtroppo la spedizione al corriere o puoi andare a prenderlo senza supplementi nella sede del corriere.


Se l'indirizzo è giusto e il corriere segna "indirizzo inesatto" in quel caso pensiamo a tutto noi e non c'è supplemento.

Hai due tentativi di consegna dopodichè va ripagata la spedizione a gls.

Se sai di non essere a casa però non preoccuparti ha due soluzioni direttamente dalla mail del corriere:


-Consegna in un luogo sicuro,giardino vicina ecc ecc

-Parcel Shop che vi indicherà il sistema sulla mappa.

Seppur ci impegnamo sempre a garantire una consegna super veloce nei periodi come Natale e Capodanno per alcune zone potrebbero esserci dei ritardi dovuti all'accumulo dei pacchi da parte del corriere. 

Dal Giovedì 21 Marzo a Martedì 26 marzo le spedizioni potrebbero subire leggeri ritardi con consegna mercoledì 27 Marzo.
Resi facili e veloci

Puoi assolutamente restituirci il tuo articolo, entro 1O giorni lavorativi dal ricevimento, a condizione che sia integro, non utilizzato e spedito in una confezione nuova.  Se non sei sicura che taglia prendere leggi la nostra GUIDA ALLE TAGLIE 


NON Accettiamo resi dopo 10 giorni lavorativi o come indicato nella pagina dedicata al reso se non si è presentata una richiesta di reso entro 7 giorni.

Non accettiamo resi sulle code di cavallo per motivi igienici.

Sfortunatamente dati i costi contenuti dello shop non riusciamo ancora ad offrire un servizio di reso gratuito.


Le spedizioni per il CAMBIO sono entrambi a carico del cliente: (Andata e Ritorno nei nostri magazzini) 


Tutti i resi non hanno costi aggiuntivi, pagherai solo la spedizione.


Potrai fare tutto in autonomia direttamente nel nostro sito.

Non ti preoccupare è facilissimo e ti aiuteremo passo passo.

Clicca qui e segui la procedura guidata.


CREA RESO



Ti seguiremo passo passo.

Il Coupon sarà del prezzo totale degli articoli resi.

La spedizione di ritorno costa euro €6 per un articolo, dal secondo articolo si addebitano €1.50 per articolo che saranno detratti dal coupon.


Riceverai un Coupon da usare su tutto tranne articoli dove trova il Badge: NEW presente sia nelle collezioni che nella pagina prodotto.

Il Reso è sempre possibile entro 10 giorni lavorativi dall'arrivo del pacco e va richiesto direttamente dal sito entro e non oltre 7 giorni, importante è avere sempre lo scontrino.


Puoi fare un reso per singolo ordine, non più resi consecutivi.


-Spedire all'indirizzo sullo scontrino scaricando il MODULO RESO ( lo stesso dovrà essere messo all'interno del pacco) 

Ti avviseremo appena il pacco arriverà nelle nostre sedi, ci impegnamo al massimo ed entro 24/48h riceverai il tuo coupon.

Riceverai la tua e-gift card dell'intero importo e continuerai a pagare le rate a klarna in quanto è un metodo di finanziamento esterno.

Appena il pacco arriverà nei nostri magazzini controlleremo il reso e manderemo subito il nuovo articolo o la gift.

I prodotti non idonei al

cambio sono le cinture, gli accessori come orecchini, bracciali ecc e tutti i costumi privi di etichetta di igiene e le code per capelli.

Le scatole di scarpe devono arrivare integre Non rovinate.


Non facciamo resi per merce extrasale consultabile a questo link: https://raboutique.com/collections/saldi-flash o sotto 

€14.90.


Possiamo fare un eccezione di reso sulle code per capelli se non è stato rotto il loro sigillo originale e non sono state staccate dal packaging ma normalmente per motivi igienici non viene fatto reso.


Le extension a contatto con i capelli rientrano tra i prodotti che, per motivi igienici e sanitari, possono essere esclusi dal diritto di recesso. Questo è previsto dal Codice del Consumo (D.lgs. 206/2005, art. 59), che esclude i resi per beni sigillati che non si prestano a essere restituiti per motivi igienici una volta aperti.


Non facciamo resi per merce di Natale esempio la christmas collection.

Staff

E' obbligatorio farlo presente al servizio clienti entro 48h dall'arrivo e cambieremo a nostre spese l'articolo.


Il Nostro staff si impegna tantissimo a controllare tutti i capi prima di spedirli ed è rarissimo che succeda.


Accettazione della Politica di Spedizione e Contrassegno

Con l'acquisto tramite il nostro sito, il Cliente accetta esplicitamente le seguenti condizioni relative alla spedizione e al pagamento delle spese di spedizione in caso di rifiuto del pacco:

  1. Spese di Spedizione
  2. Le spese di spedizione per ogni ordine vengono calcolate in fase di acquisto e vengono specificate al momento del checkout. Il Cliente si impegna a pagare tali spese per l'invio dei prodotti.
  3. Pagamento in Contrassegno
  4. Se il Cliente sceglie di pagare con contrassegno (pagamento in contante al momento della consegna), il pacco verrà inviato con la modalità di spedizione specificata durante l'acquisto.
  5. Rifiuto del Pacco
  6. Nel caso in cui il Cliente rifiuti la consegna del pacco, per qualsiasi motivo, il Cliente si impegna a rimborsare le spese di spedizione sostenute, che ammontano a 12 euro, a titolo di costo di gestione e restituzione della merce.
  7. Obbligo di Rimborso
  8. Se il pacco viene rifiutato al momento della consegna, e tale rifiuto non è dovuto a un errore da parte nostra (ad esempio, errore nell'invio del prodotto), il Cliente è obbligato a rimborsare l'importo delle spese di spedizione e di gestione indicate sopra.
  9. Fatturazione delle Spese di Restituzione
  10. Il rimborso delle spese di spedizione di 12 euro sarà addebitato sulla stessa modalità di pagamento utilizzata per l'acquisto o tramite altro metodo concordato.
  11. Accettazione della Politica
  12. Il Cliente, con l'effettuazione dell'ordine e l'accettazione di queste condizioni, riconosce e accetta espressamente il pagamento delle spese di spedizione di 12 euro in caso di rifiuto del pacco.

Nota: In caso di problemi relativi alla consegna o al rifiuto del pacco, il Cliente può contattare il nostro servizio clienti entro 24 ore dall'eventuale rifiuto per cercare di risolvere la situazione.